Become A Mystery Shopper
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How to Become a Mystery Shopper?
How to become a mystery shopper? The first step is to SIGN UP (enter your email address, and answer all the questions, upload resume and other requirements), take the free online training courses (Level 1 Certification) in the Report Portal. Then you’ll be able to start applying for “Open Opportunities” in your area!
Sting has the following positions open for the right candidates:
- Mystery Shopper (5 positions)
We start our evaluators (mystery shoppers) off with Level 1 shops; take, for example, a basic liquor store or retail shop. They are quick and easy, 5 minutes in the store and once you know how we like our reporting: 5-10 minutes on your phone or computer.
Evaluators that show potential with reliability, report writing skills and a drive to succeed, may wish to enter our MYSTERY SHOPPER TO PI PROGRAM. Sting is accredited to teach Private Investigator Training in Alberta and provides the equivalent training in BC, Manitoba and Saskatchewan.
Sting is not your average mystery shopping company. We have been in business for more than a decade; we do training, screening and are a full suite investigations agency that has a lot of room for advancement.
Sting can help you get your PI license.
What does a mystery shopper do?
A mystery shopper will measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery consumer’s specific identity and purpose is generally not known by the establishment being evaluated. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints, or behaving in a certain way, and then provide detailed reports or feedback about their experiences. This information, along with photos and video evidence, is entered in to our ONLINE REPORT PORTAL.
Desired Qualifications & Experience
- Reports to job location in a timely manner.
- Conducts shops within the specified guidelines of Provincial and Federal Laws
- Complies with Sting Investigations, Inc., and client standards.
- Completes reports within the specified timeline (24 hours) in a readable and comprehensive manner.
- Completes all reports and upload all photos and/or video on our online report portal.
- Upholds the standards of conduct specified by Sting Investigations, Inc. at all times.
- Maintains honesty, integrity and confidentiality on and off the job.
- Accepts investigation assignments, training and seminars as they arise.
- Flexible work hours are a requirement.
- Performs other duties as assigned.
- Grade 12 (or equivalent).
- 19 years or older.
- Valid email account and superior computer skills (ability to use voice recorder and camera is very useful)
- Ability to walk or get around in a hospitality and retail environment (previous experience is an asset)
- Ability to ride in a vehicle for prolonged periods of time (drivers license and vehicle is an asset).
- Ability to complete handwritten reports or computerized reports.
- Ability to carefully and accurately observe complex situations.
- Ability to carry items up to 20 pounds.
- Ability to bend and lift, or pick up items from low shelves
- Valid security license (or Basic Security Training is an asset)
NOTE: You will be applying for a position with an Investigative Agency. Our reputation demands we thoroughly screen all of our employees. Part of our hiring process includes using the tools we have at our disposal. We will run a thorough background check and depending on the position applied for, our recruitment process may include an Interview. By applying with Sting Investigations Inc., you hereby agree to our screening process.
What type of assignments will I do?
A mystery shopper may conduct a variety of different types of assignments whether you may be a walk-in shopper where you evaluate customer service and/or compliance, or conduct an assignment over the phone or online.
Compliance
A Shopper acts as a customer and attempts to make an alcohol/cannabis purchase at liquor store, pub or restaurant, or dispensary. The primary task is to see if the attendant is abiding by the liquor or cannabis law – is not serving intoxicating persons and performing proper ID checks of persons under 25 years of age.
Walk-in Shopper
A Shopper acts as a customer and undertakes a series of agreed tasks. These tasks monitor the quality of customer service.
Phone Shopper
Monitor how long it took staff to answer, how they were greeted, and how professionally your request was handled was the member of staff polite and informative? Report back accurately and objectively by completing a questionnaire.
Online Shopping
Evaluate the site for ease of use, order processing, shipping and customer service.
what are the Benefits of Working with us?
- FREE TRAINING
- FREE meals, merchandise and services
- Convenience of only taking the assignments that work with your schedule
- Get reimbursed for goods and services you may have paid for anyway
- Sting can help you become a licensed Private Investigator
- Get paid to get out of the house and out on the town
- Gain employment experience working interesting sites
- Improve your observation and report writing skills
Mystery shopper scams
As a general rule NEVER EVER do anything of the following:
- NEVER pay to work or for training to work
- NEVER wire money as part of a mystery shopping assignment
- NEVER deposit cheques into your banling account and send money back
- NEVER apply for mystery shopping jobs that guarantee a lot of money
Visit our Mystery shopping scams page for more information.
Still have questions?
Frequently Asked Questions (FAQ) about how to become a mystery shopper.
For detailed instructions on how to sign up – please visit our Mystery Shopper page.
