Enhance Your Business with Sting’s Mystery Shopping Services
Mystery shopping has been a proven tool for improving business operations since the 1940s. Initially used by private investigators to assess employee performance in banks and retail stores, this practice has evolved into a critical service for businesses looking to elevate customer experiences and ensure operational compliance. At Sting Investigations, we continue this legacy, offering professional mystery shopping services that provide actionable insights to help your business thrive.
As a licensed investigations agency with accreditation to train private investigators in four provinces across Canada, we understand the importance of reliable data. We take pride in vetting and training our evaluators to ensure you receive the most accurate, effective results. Unlike other mystery shopping companies, we approach each evaluation with a professional, investigative mindset, ensuring you get more than just basic feedback.
Why Choose Sting Investigations for Your Mystery Shopping Needs?
Whether you’re a retail business, restaurant, hotel, bank, or part of the hospitality or regulated industries such as alcohol and cannabis, Sting Investigations offers customized mystery shopping services that help you:
Evaluate Customer Service: Ensure your staff is providing the best possible customer experience and adhering to your brand’s values.
Improve Staff Performance: Assess employee professionalism, product knowledge, and problem-solving abilities.
Maintain Compliance: For alcohol, cannabis, and other regulated industries, we perform compliance audits to ensure your team is following legal requirements, including checking IDs and refusing service to minors or intoxicated patrons.
Environment: Cleanliness, organization, branding and presentation of your business.
How Mystery Shopping Works with Sting
At Sting, our mystery shopping services go beyond just collecting data. We offer actionable insights to help your business improve operational efficiency, compliance, and overall customer experience. Our evaluators—posing as regular customers—will visit your business, engage with your website, or attend your trade show/event, providing detailed insights into your operations.
We customize each evaluation to fit your specific needs, and our process is simple:
- Free Consultation: We’ll discuss your goals and identify the areas of focus for your mystery shopping program.
- Tailored Survey Creation: Based on your input, we’ll create a custom survey specific to your business.
- Choose Evaluation Frequency: You decide whether you want evaluations monthly, quarterly, or at any frequency that best suits your needs.
- Ongoing Adjustments: After your first round of evaluations, we’ll work with you to refine the process based on your feedback.
- Real-time Reporting: Our detailed reports include photos, videos, and comprehensive narratives. You’ll receive results in real time, giving you immediate access to vital feedback.
Types of Mystery Evaluations:
Onsite evaluations
Evaluators visit your physical location as a regular customer and assess critical such as:
- Customer Service: Staff friendliness, greeting practices, and product knowledge.
- Compliance: Ensure adherence to alcohol, tobacco, cannabis, and other regulatory laws.
- Store Environment: Cleanliness, organization, and presentation of your business.
- Employee Performance: Professionalism, product knowledge, and customer engagement.
- Problem Resolution: How well your staff handles complaints or difficult situations.
Phone service audits
Evaluators can call any customer service or business line to evaluate:
- Response Time: How long it takes for your team to answer the phone.
- Greeting and Interaction: Did staff follow your scripts and represent your brand well?
- Brand Knowledge: How well your employees know your products or services.
- Problem-Solving: How effectively your team addresses inquiries or issues over the phone.
Online evaluations
Evaluators will interact with your website, online chat, or mobile app, evaluating:
- Ease of Navigation: How user-friendly is your website or mobile app or google reviews?
- Online Security: Evaluate the safety of your online transactions.
- Purchase Process: From browsing to checkout, how seamless is the customer journey?
- Customer Service: How responsive and helpful is your online customer support?
Compliance Checks
Sting Investigations specializes in compliance checks for regulated industries like alcohol and cannabis. In British Columbia, for example, the Minor Enforcement Program sends minors to check if businesses are properly following the law—checking IDs and refusing service to underage customers and intoxicated individuals. Fines for non-compliance can start at $7,500 and may even lead to business closure.
Our compliance audits help ensure that your business is fully aligned with provincial laws and industry standards. Our trained evaluators will simulate customer experiences to spot any potential risks or areas for improvement, helping you avoid costly mistakes and maintain a safe, compliant business environment.
We are partners with ABLE BC and MEMBERS RECIEVE 20% OFF THEIR 1ST SERVICE!
(10% OFF ALL SERVICES AFTER THAT)
What Do you get from our mystery shopping service?
Once an evaluation is complete, our evaluators submit their findings through our Online Reporting Portal via mobile app or desktop. This includes photos, audio, or video where applicable. Reports are then validated by a licensed private investigator to ensure accuracy.
- Real-time Reporting: Reports are available to you instantly via PDF, mobile app, or secure login on your computer.
- Comprehensive Insights: Our evaluations uncover things that are often missed by management or hidden on CCTV.
- Actionable Feedback: The data we collect is clear, actionable, and ready to be used in staff training, management meetings, and more.
Industries We Serve
Sting’s mystery shopping services are versatile and can be applied to a wide variety of industries, including:
- Restaurants, Pubs & Nightclubs
- Retail Stores
- Hotels & Spas
- Fast Food Chains
- Banks & Financial Institutions
- Car Dealerships & Repair Shops
- Gyms & Fitness Centers
- Movie Theaters
- Cannabis Retail Stores
- Liquor Retail Stores
The Sting Advantage
When you choose Sting Investigations for your mystery shopping needs, you’re getting more than just data—you’re getting expert insights that can drive your business forward. Here’s what sets us apart:
- Licensed and Accredited: We are a licensed investigations agency with certifications to train security and private investigators across Western Canada.
- Customized Reports: Receive detailed, actionable reports, including photos, videos, and comprehensive narratives to guide your next steps.
- Compliance Expertise: We specialize in alcohol and cannabis compliance audits, ensuring your business stays compliant with industry regulations.
- Real-Time Feedback: Get immediate, real-time feedback so you can act fast and address issues before they escalate.
- Online and Classroom Training: Get access to our courses and provide staff and managers training online, classroom courses or workshops onsite at your location.
- Experienced Evaluators: Our evaluators are trained professionals with an investigative background, providing you with accurate and actionable insights.
Get Started with Stings Mystery Shopping Service Today!
Ready to boost your business and ensure your team is delivering top-notch service? Sting Investigations offers customized mystery shopping services that can help your business grow, stay compliant, and improve customer satisfaction.
Whether you’re in retail, hospitality, or regulated industries like alcohol or cannabis, our expert mystery shopping evaluations are designed to give you the insights you need to succeed. Don’t leave it to chance—choose Sting Investigations for reliable, actionable mystery shopping services that drive real results.
Contact us today to get started with your free consultation or learn more about how our mystery shopping services can make a difference in your business.
Call 1-888-713-2673 or email us for more information.
Sting Investigations—Professional insights, actionable results!
Join Our Team: Become a Mystery Shopper or Investigator
At Sting Investigations, we’re always looking for detail-oriented, reliable people to join our team of mystery shoppers and investigators. If you have integrity, a keen eye for detail, and a passion for helping businesses improve, we’d love to hear from you!
Join Sting Investigations—where every evaluation makes a difference!
(booking agent to setup a zoom chat to review sample reports and system)