Crowd Management
35
About this course
Crowd Management Course: Get Certified with Confidence!
Ready to boost your crowd management skills? Whether you’re handling large events or working in busy venues, this course is for you! Complete the 8 units, pass the quizzes and final test with 80% or more, and earn your Certificate of Completion!
Course Units:
- Introduction to Crowd Management
- Crowd Control vs. Crowd Management
- Crowd Dynamics
- Alcohol & Substances
- Crowd Management Guidelines
- Emergency Response
- Reporting
- Personal Preparedness
Who Should Take This Course?
Perfect for anyone working with large crowds! Security professionals, customer service reps, event staff, managers, bartenders, and more will benefit from this course.
What You’ll Learn:
- Crowd Dynamics & Behaviour: Understand how crowds act and how to manage them.
- Communication: Effectively interact with your crowd and team.
- Event Planning: Learn logistics, risk assessments, and crowd flow.
- Alcohol & Substance Awareness: Handle alcohol service responsibly.
- Emergency Response: Be prepared for any emergency.
- Reporting: Write clear and concise crowd management reports.
Course Details:
- Length: 2 hours – Access anytime for 90 days!
- Cost: $35.00 + tax
- Certification: Issued by Sting Executive Group International Inc.
Refund Policy:
All sales are final, as the course is delivered instantly upon payment.
FAQs:
1. How long do I have to complete the course?
You have 90 days from the date of purchase to complete the course and access all materials.
2. Can I start the course at any time?
Yes! The course is available 24/7, so you can start anytime that’s convenient for you.
3. What happens if I don’t pass the quiz or final test?
You need to score 80% or higher to receive your certificate. If you don’t pass on the first try, you can retake the quizzes and final test until you’re ready!
4. Is this course suitable for beginners?
Absolutely! This course is designed for both beginners and those looking to refresh their knowledge. We break down the material in a clear and easy-to-understand way.
5. Will I receive a certificate after completing the course?
Yes! Upon successful completion, you’ll receive a Certificate of Completion from Sting Executive Group International Inc.
Ready to level up your crowd management skills? Whether you’re working in a busy venue, handling large events, or managing crowds in any setting, this course is designed to give you all the tools you need to be confident and prepared.
Register
Ready to get started? Enroll now and become a crowd management pro!
SHARING IS CARING
Syllabus
The Crowd Management course is broken down into eight (8) units. You must complete all quizzes and final test with 80% or above in order to recieve your Certificate of Completion. Unit 1: Introduction Unit 2: Crowd Control versus Crowd Management Unit 3: Crowd Dynamics Unit 4: Alcohol and Other Substances Unit 5: Crowd Management Guidelines Unit 6: Emergency Response Unit 7: Reporting Unit 8: Personal Preparedness
Unit 1: Introduction to Crowds
Introduction to Crowds
In this unit you will learn: Back to school specials, the holiday shopping season, unplanned labour disputes, sporting events and outdoor summer concert tours can attract massive crowds. Though security can plan for some crowds, others are difficult to anticipate. Regardless, it is important security personnel, loss prevention operatives and managers are prepared to react and respond to incidents quickly and effectively.
Unit 2: Crowd Control Vs Crowd Management
Crowd Control Vs Crowd Management
In this unit you will learn: - Crowd Control - Crowd Management - Primary Mission at special events - Secondary Mission at special events
Unit 3: Crowd Dynamics
Crowd Dynamics
In this unit you will learn: - Venues - Types of Events - Types of Crowds - Crowd Surfing & Moshing - Capacity - Patrolling - Dangerous Situations
Unit 4: Alcohol and Other Substances
Alcohol and Other Substances
In this unit you will learn: - Responsible Alcohol Service - Safety at licensed venues - Service Guidelines (i.e. controlling service) - Food Service - Checking ID - Indicators of Intoxication - Dealing with Intoxication - Other challenges - Documentation
Unit 5: Crowd Management Guidelines
Crowd Management Guidelines
In this unit you will learn: - Risk Assessment - Safety - Planning - Physical Layout - Access Control - Ticket Taker - Fan behaviour - Police and Security function - Emergency Plan - Post Event Debriefing
Unit 6: Emergency Response Procedures
Emergency Response Procedures
In this unit you will learn: - Primary Mission of ER - Emergency Response Management Plan - Emergency Response Team - Methods of Communication - Examples of Emergencies - Scene Assessment - Levels of Force
Unit 7: Report Writing
Report Writing
In this unit you will learn: - Why is Incident Reporting crucial for event planning and follow up? - What should a report template include? - Why are employers required to maintain these documents for an extended period of time? - When writing reports, what format should you always use?
Unit 8: Personal Preparedness
Personal Preparedness
In this unit you will learn: - Appearance - Uniform - Lighting - Gloves - Handcuffs - Clothing - Weather Appropriate Clothing - Go-to bag