Compliance Checks

• Alcohol Compliance Programs These shops are designed with Alcohol Compliance in mind for our liquor store clients. These shops are quick and to the point. Sting sends in our younger looking evaluator (ages 19-23) to attempt a purchase and see if they get asked for identification as well as make sure that two pieces are shown. Program can consist of monthly, quarterly, or full house compliance testing.
• New Employee Reports These shops are designed to test the new employee on Alcohol Compliance, as well as a series of customer service questions to make sure they are following your in-house policies and procedures.Employees put through the program can be tested and must PASS before allowed to work on their own; and should be retested should they ever FAIL in one of our monthly or quarterly programs.
• Full Customer Service Report Our most popular LRS shops, the LRS Full Report cover Alcohol Compliance but also concentrate on the Customer Service that your staff is providing. Along with an ID test, it notes the greeting the evaluator receives on arrival, it asks whether the evaluator was offered help, were the attendants actively working, were they dressed appropriately, was the store clean and tidy, along with the demeanor of the staff, their ability to upsell and many other customer service questions.  There is also a phone call performed, if desired, to make sure that the people reaching out to your location are being helped with the same level of customer service. Program can consist of monthly, quarterly, or full house compliance testing.

• Location Compliance  These shops are designed with Alcohol Compliance in mind. There are 2 tests that may be completed in this shop – the first test would be asking for Identification; 2 pieces of ID equals a PASS, one piece or not asking for ID is a FAIL. 

If integrity is an issue, the second test would include a test where the evaluator will order 2 single drink high balls/well drinks, drop enough cash down to cover the 2 drinks and a generous tip and walk away without asking for change. During the audit, we will look to make sure that they were indeed rung in, as well as rung in as 2 singles and not a double.

• Integrity Audit These shops can either test on any given employee or narrow in on a suspected employee. Along with the ID Test and a good variety of customer service questions, our evaluator will complete a Drink Count – recording every drink seen leaving the bar for at least one hour. We then request the register tape for that time period and do an audit to make sure everything was rung in properly.

The Drink Count Narrative that comes with this report covers the entire visit with time stamps. These narratives are extremely revealing. Servers spending time on the phone, staff doing rounds of shots – as well as all the good things your staff do – if you really want to know what goes on when the boss goes home, this is the shop you want.

* These shops are completely customizable.

• Location Compliance These shops are designed with Alcohol Compliance in mind. There are 2 tests that may be completed in this shop – the first test would be asking for Identification; 2 pieces of ID equals a PASS, one piece or not asking for ID is a FAIL. 

If integrity is an issue, this program involves a second test that includes our 2 Singles Test where the evaluator will order 2 singles, drop enough cash down to cover the 2 drinks and a generous tip and walk away without asking for change. During the audit, we will look to make sure that they were indeed rung in, as well as rung in as 2 singles and not a double. This simple test has proved eye opening results on many occasions. 

Program can consist of monthly, quarterly, or full house compliance testing.

• Service Excellence These shops concentrate on the Customer Service your staff is giving. Along with an ID test, it time stamps the greeting the evaluator receives, the drink order and its delivery, the food order and its delivery and whether a 2-minute check was performed along with the demeanor of the staff, their ability to upsell and many other customer service questions.